Privacy Policy

1. Information We Collect

We collect the following types of information:

• Email address provided when you sign up for alerts or create an account. Used to deliver flight alerts and service communications.
• Account information including your email address and any preferences you set such as preferred routes or airports.
• Usage data which may include anonymous data about how you interact with our website, including pages visited and time spent, to improve the Service.
• Device and browser data collected automatically when you access our Service, including IP address, browser type, and operating system.

We do not collect payment information. We do not sell or rent your personal data to third parties.

2. How We Use Your Information

We use the information we collect to:

• Send flight alert emails and weekly deal briefings you have subscribed to
• Create and manage your account
• Respond to your enquiries and provide customer support
• Improve and personalise the Service
• Monitor and analyse usage to improve performance
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent when you sign up for our email alerts, you give explicit consent to receive communications from us. You may withdraw this consent at any time by unsubscribing.
• Legitimate interest to operate, maintain, and improve the Service.
• Legal obligation where required by applicable law.

4. Email Communications

By subscribing to CharterAlert, you consent to receiving email communications including:

• Weekly empty leg deal alerts
• Service updates and announcements
• Account-related notifications

You can unsubscribe from marketing emails at any time using the unsubscribe link in any email. This will not affect the delivery of account or security-related emails.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our Service, subject to confidentiality agreements. These include:

• Supabase for database hosting and authentication
• Resend for transactional email delivery

These providers are contractually obligated to keep your information confidential and secure.

6. Cookies and Tracking

We use minimal cookies necessary for the Service to function, such as authentication session cookies. We do not use third-party advertising cookies. You can set your browser to refuse cookies, though some parts of the Service may not function correctly as a result.

7. Data Retention

We retain your personal data only for as long as necessary to provide the Service and comply with legal obligations. If you close your account or unsubscribe, we will delete or anonymise your personal data within a reasonable timeframe, unless we are required to retain it by law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to withdraw consent at any time
• The right to object to processing of your data
• The right to data portability

To exercise any of these rights, contact us at skhaai819@gmail.com.

9. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to protect your data.

10. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

skhaai819@gmail.com